What is included in the all-inclusive offer?
At PONANT, the “all-inclusive” includes:
- accommodation in stateroom,
- the full meal plan,
- the Open Bar: beginning with boarding, and during the duration of the cruise, a wide selection of drinks (mineral water, soft drinks, wine, beer, Henri Abelé BRUT champagne, spirits, coffee, tea) is served on request and at any time of the day. Certain premium alcoholic beverages on the menu are not included in the Open Bar,
- free Wi-Fi internet access 24 hours a day*,
- access to all the common areas:
- on board our sister ships and Ponant Explorers: fitness room, steam room, hair salon, swimming pool (sea water, heated), solarium, lounges, theater, boutique & leisure area.
- on board of our three-masted Le Ponant: Solarium of 400 m², marina, lounge, Boutique & leisure area.
Is airfare included in the price of the cruise?
For all our cruises in the Arctic and Antarctic, we charter aircraft and transfers in order to facilitate the arrival and the departure of our passengers. Thus we offer air packages having the following benefits: direct flights, baggage transported on a single flight to ensure its delivery at the arrival point, ship’s departure delayed in the event of a flight delay & personalized service on board. For cruises outside of Arctic and Antarctic, some flights are included in the rate shown. These cruises are identifiable by the notation “round-trip flights included”, “domestic flight for arrival included”, or “”return domestic flight included”. For more information, our Information & Booking Service is at your disposal. You can contact them here.
Are port taxes included in the price of the cruise?
You will not have to worry about port taxes, they are included in your cruise fare.
Are excursions included in the price of the cruise?
Excursions offered are not included in the price of the cruise. Some cruises, however offer excursions, you will find the details of the routes concerned here.
Are all meals included in the price of the cruise?
The breakfasts, lunches and dinners served on board are included in the price of the cruise. Beginning with boarding and during the entire duration of the cruise, beverages are served on request and at any time of the day. The Open Bar offers a wide selection of drinks (mineral water, soft drinks, wine, beer, Henri Abelé BRUT Champagne, spirits, coffee, tea). Certain premium alcoholic beverages on the menu are not included in the Open Bar.
Are Spa services included in the price of the cruise?
Access to the steam room and the fitness room is free, except on Le Ponant which does not have them. You can discover all of our paying services (scrubs, facials, hair care, hair styling and body care) on our Spa menu here.
What champagne is included in the price of the cruise?
Henry Abelé Brut champagne is included in the Open bar.
Are the rates displayed per person or per stateroom?
The rates displayed on our site are per person, on the basis of a double occupancy. A single supplement applies automatically for people wishing to travel alone. This supplement is offered on some cruises, discover the list of departures concerned by this offer here.
What is the PONANT Bonus?
“The Ponant Bonus allows you to benefit from the most economical fares as soon as possible. This promotional rate, up to 30% discount, increases as a function of the availability of the cruise. Find details concerning the Ponant bonuses here.
Are the rates displayed on the site calculated based on the Ponant Bonus?
The rates displayed on the site are updated in real time according to the evolution of the Ponant Bonus.
I have seen a different rate for the same cruise on other sites, how can this be explained?
PONANT is committed to offering exactly the same rates with travel agencies as with its direct customers, including Internet sales and on foreign markets. If you find different rates for the same PONANT cruise, please report this to the following email address: Contact@ponant.com
How is the on-line payment of my cruise done?
During the course of the booking a PONANT cruise on our Internet site, you can make your payment by bank card: Visa, Mastercard, Carte Bleue, E-Carte Bleue or American Express. You can also choose between the payment of a deposit, or the payment of the totality of the balance of your account. Online payments are obviously fully secured since we use the SSL protocol encryption system that protects your information at the time of the transaction.
Where can I find the summary of my orders/cruises?
You can find the summary of your orders and your cruises on your account, in the “My PONANT” tab. Log in to your My PONANT account by clicking here.
How can I find my PONANT Yacht Club membership number?
Your PONANT Yacht Club membership number is on the card that was sent to you. If you have lost your card, you can get a new one by contacting us here.
What is a waiting list and how do I register?
If the cruise that you want to book is complete, you have the opportunity to register on a waiting list. This list allows you to be informed as soon as the cruise is again available for sale. To register on a waiting list, simply go on the cruise sheet of your choice and click on the button “complete cruise”. A link you will take you to the form to complete.
What is the cancellation policy?
For more information on our cancellation policy, we invite you to consult our General Terms and Conditions here.
*The connection may be slower or even interrupted in certain geographic regions or due to circumstances outside of our control.